SEWING MACHINES, CUTTING MACHINE AND MOTORS: Upon receipt of your return request, we will arrange for a quality check to examine the complaint of the product being faulty/defective. Upon successful validation of the complaint, we will process your request for return/replacement with regard to the faulty/defective electronic item(s). The returns/replacements will be accepted for only those items which are found to be faulty/defective.
Items that you return should not be INSTALLED, USED, ALTERED/TAMPERED or PARTS CHANGED cannot be replaced or refunded. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories etc. should be intact. The courier will not accept your item in absence of these. Items with locks/passwords should be returned unlocked/disabled.
For certain types of defects reported, we may require a document from the Brand/OEM's service centre confirming that the delivered item was defective to initiate replacement or refund for the same.
For all branded Spare parts and Accessories, once if the original packing/seal is opened, can only be replaced and cannot be refunded at any cause, if defect is found.
For Sewing Machines, Cutting Machines and Motors if defect is found, can only be replaced with existing model or other product/products of different model or brands to equivalent amount/value (or higher amount/value, only if customer willing to pay that extra/higher amount), and cannot be refunded at any cause.
Some items are bound by the brand's specific policies regarding repair, exchange and returns. These policies will be binding on the customer.
Replacements will depend on the stock availability of the item.
Refund or replacement will be initiated once we receive your item in our warehouse and pass it through the necessary quality checks.
Sewingdeal Gift Vouchers are not returnable or refundable for cash.
The following items are non-refundable and non-replaceable: Internal Spare Parts (only if installed ), Needle Packs (Only If Seal Is Open) , All Types Of Machinery Oils & Paints (If Pack Seal is opened), Adhesives, Super Glues, Silicon Adhesives, Insulation Tapes, Araldite, M-seal, Retainer pastes, Retainer Pastes, All Types of Sprays/Solutions, Cleaning Solutions.
Items sold as sets/combos cannot be exchanged or returned individually.
In case the replacement item is out of stock, we will refund your amount.
We will initiate refund to the following modes once your item is received by us or the seller and after verification with customer:
Credit card/ Debit card/ Prepaid Payment Instrument - through - Credit card/ Debit card/ Prepaid Payment Instrument.
Bank Account through net banking - through - Bank account through net banking..
Cash on Delivery* - through - NEFT to Bank account..
Gift card/ Gift voucher - through - Gift card/ Gift voucher..
For Bulk/Special & Direct Import Orders : [email protected]
For Service/Installation : [email protected]
For Complaints/Care : [email protected]